Thursday, May 23, 2013

Affordable-Resumes.com Receives Complaints-Free Award from the BBB.

Being boastful is not heralded as a good trait for individuals; yet, for a business, it's essential. The trick is to announce the accomplishment with humility, so that one does not appear to be full of oneself.

Well, please accept our humble gratefulness for getting recognized by the New Hampshire Better Business Bureau for achieving Perfect Record Status for three consecutive years (and from 2005-2008, too). The BBB of New Hampshire has awarded our company (among 50+ others amongst 5000 businesses throughout our small state) with special recognition for being BBB complaint-free for three years in a row. Locally, we're known as "Paper-Pushers Resume Drafting Service," or "Paper-Pushers" [paperpushers12@gmail.com]. Our website address, however, is "Affordable-Resumes.com."

What did we do to deserve the recognition?  We did our job. Nothing more. Nothing less.
We engender trust in our customers by explaining our process to them so they know exactly what to expect from us. We also do it in writing (It's the lawyer in Ginny). People are very busy, and don't have time to digest information over the telephone while they're driving, combing their hair, putting on lipstick, walking with a stroller, shopping at the supermarket, etc. But they can return to the emails we send them and feel 100% sure in what we promise. Putting everything in writing for our clients also makes our company live up to its promises.

Have we had dissatisfied clients? Not many, but, yes, we have had some! They are the ones who have helped our business the most! We have learned from every single "mistake" we've made, and have changed our procedures and our explanations to avoid making the same mistakes in the future. After a major kerfuffle with one client, Ginny took the business offline for us to regroup. We had not had a break in 10 years (yes, we even do resumes on our so-called vacations). We really like to serve people, knowing that we're helping them live better lives, through better incomes and other satisfactions, through the jobs our resumes help them to receive.

What is important to note is that even those "dissatisfied" clients with whom we have parted ways didn't report us to the BBB. They know that we stand 100% behind the quality of our service. Sometimes, however, people take advantage of us and try to get a benefit for free; at other times, some people expect something different from what we have put in writing.

We have had only one complaint to the BBB in the 10+ years we've been in business. A young man, from South Dakota, who emailed us effusively that he loved the resume, changed his mind, after his friend told him that he didn't like it. Of course, he wanted his money back. However, he did not get it back; we had copies of his line-by-line acceptance of his resumes content before we charged him.
But of course, he did not get it back, especially with our email copies of his glowing reports during the process.

This isn't about the law. Our business is about putting in 100% to help our clients "win the future," as it were. You have to bear with us, sometimes, as we are a small company. But we stand by our business and our deadlines, and we expect our customers to do the same. We at Affordable-Resumes.com do our best to live up to the image of being Better Business Bureau Certified (and BBB complaints-free).

How's that for humility and boasting at the same time?  OK. We're boasting here, because this information is already on our website. ;-)